We offer legal counsel and representation to corporations regarding consumer protection. We are able to provide legal advice on claims and preventive law. Our expertise includes:

  • Aeronautical consumer law
  • Abusive clauses
  • Contractual breach
  • Guarantees
  • Electronic commerce
  • Misleading information and advertisement
  • Faulty products
  • Callbacks
  • Unfair terms

Notable Cases and Achievements

  • Representing carriers regarding judicial claims before the national consumer protection authority.
  • Representing carriers before the national civil aviation authority regarding passenger complaints.
  • Handling consumer protection claims on guarantees, abusive clauses, misleading advertising, right of withdrawal.
  • Providing a due diligence to a carrier to see if their air transport contract’s terms and conditions met the requirements of the Colombian Consumer Protection Act .
  • Training the customer service area of an airline on consumer protection regulations.
  • Preparing legal opinions for transport corporations with relation to payment reversals .
  • Preparing legal opinions regarding jurisdiction issues regarding consumer protection judicial claims.